Shipping Information
At VicoTouch, we aim to make ordering and delivery as straightforward as possible. Shipping availability, delivery options, processing times, and costs may vary depending on the product, destination, order details, and shipping service available at checkout.
The most current shipping options and applicable charges are presented during the shopping and checkout process when available.
Delivery estimates are not guaranteed arrival dates. Carrier operations, weather, holidays, address issues, inventory availability, and other circumstances may affect delivery.
Order Processing
After an order is placed, VicoTouch may need to verify the order details and prepare the products for shipment. Processing begins after the order has been successfully received and accepted for fulfillment.
Orders may require additional processing time when products have limited availability, require special handling, or when order information needs clarification.
Order Received
Your order information is received and may be reviewed before fulfillment.
Order Prepared
Products are prepared for shipment according to the applicable fulfillment process.
Order Shipped
Once shipped, tracking information may become available when provided by the shipping service.
Shipping Methods and Costs
Available shipping methods may vary depending on your delivery address, the products in your order, product availability, and other fulfillment factors.
Where applicable, available shipping methods and their associated costs will be shown during checkout before you complete your purchase.
Shipping charges may vary by destination, package size, weight, shipping method, or other applicable factors.
Delivery Information
Delivery times can vary depending on the destination, selected shipping service, carrier operations, product availability, and other circumstances.
Any delivery estimate displayed during checkout or provided in an order communication should be considered an estimate rather than a guaranteed delivery date.
Carrier Delivery
Once an order is handed to a carrier, delivery is generally subject to the carrier's operating schedule and conditions.
Delivery Estimates
Estimated delivery windows may change because of circumstances outside VicoTouch's direct control.
Order Tracking
When tracking information is available, it may be provided through your order communication or customer account.
Tracking information may take some time to become active after a package has been processed by the shipping carrier.
If tracking information does not appear immediately, please allow reasonable time for the carrier system to update before contacting customer support.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your address before completing checkout.
- Include the correct street address.
- Include apartment, suite, unit, or building information when applicable.
- Provide accurate city, state, ZIP or postal code, and country information.
- Make sure the recipient name and contact information are correct where required.
If you notice an address error after placing an order, contact VicoTouch as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipping.
Shipping Delays
Occasionally, an order may arrive later than the estimated delivery timeframe. Delays may occur because of weather, carrier disruptions, holidays, high shipping volumes, transportation issues, incorrect addresses, customs procedures, or other circumstances.
VicoTouch will make reasonable efforts to assist when shipping problems are reported, but delivery after an order has been handed to a carrier may depend on the carrier's processes.
Damaged Packages
If your package arrives visibly damaged, please inspect the contents carefully and contact VicoTouch if the product has also been damaged.
Where possible, keep the product, packaging materials, shipping label, and other relevant materials until the issue has been reviewed.
Photos of the package and damaged product may be requested to help investigate the issue.
For return or refund requests involving damaged products, please also review our Refund & Returns Policy .
Missing or Lost Orders
If tracking information indicates that an order was delivered but you cannot locate it, first check common delivery locations around your property and with other household members, building management, or neighbors where appropriate.
If you still cannot locate the package, contact VicoTouch customer support with your order number and tracking information so the situation can be reviewed.
Shipping investigations may depend on the carrier's tracking and delivery records.
International Shipping
Where international shipping is offered, delivery availability, shipping charges, customs procedures, import requirements, taxes, duties, and delivery times may vary by destination.
Customers may be responsible for applicable customs duties, import taxes, brokerage charges, or other destination-specific fees when required by law or applicable shipping arrangements.
International shipments may also experience additional delays because of customs processing or local transportation conditions.
Undeliverable Packages
A shipment may be considered undeliverable if the shipping address is incomplete or incorrect, the recipient is unavailable under the carrier's delivery procedures, or other delivery conditions prevent successful delivery.
If a package is returned to VicoTouch as undeliverable, contact our customer support team so we can review the available options for the order.
Changes or Cancellation After Ordering
If you need to change your shipping information or cancel an order, contact VicoTouch as quickly as possible.
We cannot guarantee that changes or cancellations can be made after an order has entered fulfillment or has already been shipped.
If an order has already shipped, the applicable return process may need to be followed.
Need Help With Your Shipment?
If you have a question about your order, tracking information, shipping address, delivery, or a package that has not arrived, please contact the VicoTouch support team.
We're here to help.
Contact VicoTouch with your order details and we'll help you with your shipping question.