Refund & Returns Policy
At VicoTouch, we want our customers to feel confident when shopping with us. If you have an issue with a product or your order, please contact our customer support team so we can review your request and determine the appropriate next step.
Return eligibility, applicable time limits, and refund conditions may vary depending on the product, order, and circumstances. Please contact VicoTouch before sending an item back so we can provide the appropriate return instructions.
Returns
If you would like to return a product, please contact VicoTouch customer support first. Do not send products to an address without receiving return instructions from our team.
When contacting us, please provide your order number, the name of the product, and a brief explanation of the reason for your return request.
Contact Us
Send us your order information and explain the reason for your return request.
Get Instructions
Our team will review your request and provide return instructions when applicable.
Return the Item
If approved, return the product according to the instructions provided by our support team.
Eligible Returns
Products may be considered for return when they meet the applicable return requirements communicated by VicoTouch customer support.
Depending on the circumstances, products generally should be returned in their original condition and packaging, together with any accessories, parts, or documentation that were included with the order.
Please contact us before returning an item so we can confirm whether your request is eligible.
Non-Returnable Items
Certain products may not be eligible for return because of their nature, condition, hygiene considerations, customization, or other applicable restrictions.
If you are unsure whether a particular product can be returned, please contact VicoTouch before making a return shipment.
- Products that are not eligible for return under the applicable product or order conditions.
- Products that have been substantially used, damaged, or altered after delivery.
- Items that cannot reasonably be resold because of their condition.
Refunds
Once an approved return is received and reviewed, VicoTouch will determine whether the order qualifies for a refund.
Approved refunds are generally issued to the original payment method used for the purchase, subject to the applicable payment provider's processing procedures.
The time required for a refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Receiving a returned package does not automatically mean that a refund has been approved. Returned items may need to be inspected before the final refund decision is made.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact VicoTouch customer support as soon as possible.
To help us investigate the issue, we may ask for photographs or other information showing the product, packaging, shipping label, or problem.
Please keep the original packaging and the affected product until our team provides further instructions.
Exchanges
Product exchanges may depend on the specific product, availability, and reason for the request.
If you need a replacement or exchange, contact VicoTouch customer support with your order details. Our team will review the request and explain the available options.
Return Shipping
Return shipping responsibilities and any applicable shipping costs may depend on the reason for the return and the circumstances of the order.
Please do not purchase return postage or send an item to an address provided outside of VicoTouch customer support instructions.
Order Cancellation
If you need to cancel an order, contact VicoTouch as soon as possible. Cancellation may depend on whether the order has already been processed, packed, or shipped.
If an order can no longer be cancelled because it has entered fulfillment or shipping, you may need to follow the applicable return process.
Changes to This Policy
VicoTouch may update this Refund and Returns Policy from time to time to reflect changes in our business, products, services, or applicable requirements.
When changes are made, the updated version will be published on this page.
We're here to help.
Have a question about a return, refund, or order? Contact the VicoTouch support team.